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FAQs

Who, what, why, when...?In order to help you, we have listed below a number of frequently asked questions - just click on the question for the answer. If you have any other questions not listed, please call or E-mail us.  Thank you.
 
Q1. Do you charge to come out and quote for work to be carried out?
 
Q2. What happens to the old windows and doors?
 
Q3. Where will you start work, in a house full of windows?
 
Q4. What time will they start?
 
Q5. What is the difference between uPVC and PVCu?

Q6. Do Aluminium windows lose heat?
 
 
Q1. Do you charge to come out and quote for work to be carried out?
 
No, we do not charge. The most professional way to proceed is to undertake a site visit, take measurements, discuss appropriate materials and then provide an accurate quotation.
 
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Q2. What happens to the old windows and doors?
 
They are removed from site (the site being left clean and tidy) and disposed of responsibly.
 
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Q3. Where will you start work, in a house full of windows?
 
Normal procedure is to start upstairs, at the highest level, and work down.
 
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Q4. What time will they start?
 
On the first day the fitting team will arrive for 10am (due to the time taken loading materials at the factory) the second day they will be on site starting at between 8 and 8.30am. (Note that these times may vary slightly if you are a long distance from our factory or there are problems en-route, e.g. roadworks).
 
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Q5. What is the difference between uPVC and PVCu?
 
There is no real difference between uPVC and PVCu. Both terms refer to unplasticised (hard) PVC, which is used extensively in building products where rigidity is an important attribute.

Plasticised (soft) PVC on the other hand is used where flexibility is important, for example medical tubing applications, insulation sheathing on electrical wiring, etc. Saying PVCu has more to do with commonality of terminology world-wide than it is to do with formulation.
 
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Q6. Do Aluminium windows lose heat?

Anything made of metal usually feels cold to the touch, due to the nature of the material; it easily conducts heat from the atmosphere or anything like your skin that touches it. 

This was once a problem for steel windows as they would conduct heat from inside and radiate it to the outside but our advanced Smart Systems Aluminium windows and doors contain a polyamide thermal break, which doesn’t conduct heat like the metal does, between the inside and outside surfaces - this dramatically reduces heat loss across the frame and when this is combined with modern glazing units our Aluminium systems are just as efficient as our PVCu.


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